PRIVACY POLICY
Last updated July 04, 2024
This privacy notice for Piercing Mania B.V. ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") such as when you:
- Visit our website at piercingmania.co.uk
- Engage with us in other related ways, including sales, support and marketing
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. Please do not use our services if you disagree with our policies and practices. If you still have questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process?
When you visit, use, or navigate our website, we may process personal information depending on how you interact with us and the website, your choices, and the products and features you use. Learn more about the personal information you disclose to us.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we collect any information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason. Learn more about how we process your information.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe?
We implemented organisational and technical processes and procedures to minimise the risk involved when storing information online. Learn more about how we keep your information safe.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights?
The easiest way to exercise your rights is to visit https://piercingmania.co.uk or contact us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide us when you place an order, get in touch, contact our customer service, or otherwise when you contact us.
Personal Information Provided by you
The personal information we collect depends on the context of your interactions with us, the services, your choices, and the products and features you use. The personal information we collect may include the following:
- Names
- Addresses
- Phone numbers
- Email addresses
- Passwords
Sensitive Information
We do not process sensitive information.
Payment Data
If you choose to make purchases, we may collect data necessary to process your payment. All payment data is handled and stored by our Payment Service Providers, MultiSafePay and Billink. You may find their privacy notice link(s) here: https://docs.multisafepay.com/docs/gdpr and https://www.billink.nl/app/uploads/2021/05/Gebruikersvoorwaarden-Billink_V11052021.pdf.
Information automatically collected
In short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our website.
We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity (like your name or contact information). Still, it includes device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our website, which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity on the website (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the website. Depending on the device used, this data may include your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data, such as information about your device's location, which can be precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling the location setting on your device. However, if you opt out, you may not be able to use certain aspects of the website.
2. HOW DO WE PROCESS YOUR INFORMATION?
In short: We process your information to provide, improve, and administer our website, communicate with you for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our website, including:
Authentication and account management
We may process your information so you can create and log in to your account, as well as keep your account in working order.
Deliver and facilitate the delivery of orders
We may process your information to provide you with the requested service.
Respond to user inquiries/offer support
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
Send administrative information
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
Fulfil and manage orders
We may process your information to fulfil and manage your orders, payments, returns, and exchanges through the website.
Enable user-to-user communications
We may process your information if you use any of our offerings to communicate with other users.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent
We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Fulfil obligations
We may process your personal information when we believe it is necessary to fulfil our obligations to you, including delivering ordered goods at your request.
Legal obligations
We may process your information where we believe it is necessary to comply with our legal obligations, such as cooperating with a law enforcement body or regulatory agency, exercising or defending our legal rights, or disclosing your information as evidence in litigation in which we are involved.
Vital Interests
We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as in situations involving potential threats to the safety of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In short: We may share information in specific situations described in this section and/or with the following third parties.
Vendors, consultants, and other third-party service providers
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts with our third parties designed to help safeguard your personal information. This means they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protecting the data they hold on our behalf and retaining it for the period we instruct.
The third parties we may share personal information with are as follows:
Advertising, Direct Marketing, and Lead Generation
Bing Ads, Google and Meta
Cloud Computing Services
Amazon Web Services (AWS) and Google Cloud Platform
Communicate and Chat with Users
Freshdesk, MailChimp
Content Optimization
Google Fonts
Functionality and Infrastructure Optimization
Cloudflare
Invoice and Billing
MultiSafepay and Billink
Handling and Shipping
Picqer, Sendcloud, PostNL, DHL, Deutsche Post and Royal Mail
Retargeting Platforms
Google Ads Remarketing
Web and Mobile Analytics
Google Analytics
We also may need to share your personal information in the following situations:
Business transfers
We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Use of Google Maps Platform API’s
We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when interacting with our website. Some online tracking technologies help us maintain our website's and your account's security, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our website for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). Third parties and service providers use their technology to advertise products and services tailored to your interests, which may appear on our services or other websites.
Our Cookie Notice provides specific information about how we use such technologies and how you can refuse certain cookies.
Google Analytics
We may share your information with Google Analytics to track and analyse the website's use. The Google Analytics Feature we use is Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the website, visit https://tools.google.com/dlpage/gaoptout. You can also opt out of Google Analytics Features through Ads Settings. Other opt-out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on Google's privacy practices, please visit the Google Privacy & Terms page.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In short: We keep your information as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it. Suppose this is impossible (for example, because your personal information has been stored in backup archives). In that case, we will securely store it and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In short: We aim to protect your personal information through organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In short: We do not knowingly collect data from or market to children under 18.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we sell such personal information. By using the website, you represent that you are at least 18 or the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data from our records promptly. If you become aware of any data we may have collected from children under 18, please contact us at [email protected].
9. WHAT ARE YOUR PRIVACY RIGHTS?
In short: in some regions, such as the European Economic Area (EEA), the United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. Depending on your country, province, or state of residence, you may review, change, or terminate your account at any time.
You have certain rights under applicable data protection laws in some regions (like the EEA, UK, and Switzerland). These may include the right
- to request access and obtain a copy of your personal information,
- to request rectification or erasure;
- to restrict the processing of your personal information;
- if applicable, to data portability and
- not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to processing your personal information. You can request by contacting us using the contact details in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below.
We will consider and act upon any request following applicable data protection laws.
Suppose you are in the EEA or UK and believe we are unlawfully processing your personal information. In that case, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent
If we rely on your consent to process your personal information, you can withdraw your consent at any time by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications anytime by clicking on the unsubscribe link in our emails or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages necessary for your account's administration and use, respond to service requests, or for other non-marketing purposes.
Account Information
If you would like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete it and its information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Cookies and similar technologies
Most Web browsers are set to accept cookies by default. However, you can usually set your browser to remove or reject cookies. Removing or rejecting cookies could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, email us at [email protected].
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference and not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In short: Yes, we will update this notice to stay compliant with relevant laws.
We may update this privacy notice from time to time. An updated "Revised" date at the top of this privacy notice will indicate the updated version. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
Piercing Mania B.V.
Stavangerweg 14a
Groningen 9723JC
Netherlands
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit https://piercingmania.co.uk and log in to your account.