At Piercing Mania you can return any part of your order within 30 days after the dispatch date. Use the form that was included with the delivery or download it here.

Piercings are hygienic products: they can only be returned if they are still in the closed packaging. Already opened the packaging and not completely satisfied? Contact our customer service for an alternative solution.

Once your return shipment is processed, you will be notified by email.

What are the conditions for returns?

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The Return Shipment

Piercings can only be returned if they are still in the original sealed packaging.

Your return shipment must arrive back with us within 30 days after the dispatch date.

Costs related to the return shipment are the buyers responsibility.

We recommend to always insure valueable return shipments.

It's the buyers responsibility that the return shipment arrives undamaged and on time.

Return shipments without a fully filled return form cannot be processed.

Return shipments can be sent back to our warehouse directly. To save on postage, it's also possible to send it to our distribution centre in Slough. We will forward your return to our warehouse for further processing. In some exceptional cases, it can take up to 4 weeks after your return arrived in Slough before we can process it.

Additional costs for re-sending products that do not meet the return conditions are billed to the buyer.

The Refund

Refunds are received within 7 days after processing the return shipment

Refunds are processed through the original payment method, e.g. PayPal.

Refunds consist of the purchase price and, if applicable, any standard shipping fees. Payments for upgrades of the shipping method are non-refundable.

If a discount code has been used which held conditions, the remaining part of the order should still meet those conditions. If not, the applied discount will be deducted from the refund.

Questions

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Any questions about our return process? Contact our customer service for help.